AI Workers
Health Monitor
Customer health tracking AI worker that monitors signals across the entire book of business.
Health Monitor
:::info Role: Customer Health | Status: Running :::
Health Monitor continuously scans across all accounts to detect health signals — champion departures, usage drops, support ticket spikes, and engagement changes.
Capabilities
- Account Health Scoring — Composite health score based on usage, engagement, support, and relationship signals
- Champion Tracking — Monitors champion status changes (departed, promoted, moved)
- Risk Detection — Flags accounts showing early warning signs
- Health Batch Scanning — Runs periodic health checks across the entire book
Active Workflows
| Workflow ID | Type | Status |
|---|---|---|
health-scan-batch-047 | Batch Health Scan | Running |
Current Task
Running health checks across 92 accounts — evaluating usage trends, support ticket volume, engagement frequency, and champion status.
Memory Profile
- 156 memory entries (highest of all workers)
- Key memories include account baselines, historical health trends, alert thresholds
- Pinned facts: Health scoring weights, alert thresholds, escalation rules
Health Score Components
| Signal | Weight | Red Flag |
|---|---|---|
| Product Usage | 30% | >20% drop month-over-month |
| Support Tickets | 20% | >3 open tickets or P1 escalation |
| Champion Status | 20% | Departed or moved to different org |
| Engagement | 15% | No login in 14+ days |
| NPS/CSAT | 15% | Score below 7 or declining trend |
Account Status Classifications
| Status | Health Score | Action |
|---|---|---|
| Active | 70-100 | Standard monitoring |
| At-Risk | 40-69 | Alert CSM, increase touchpoints |
| Critical | 0-39 | Escalate to leadership, intervention plan |
| New | N/A | Onboarding monitoring (first 90 days) |