AI Workers
Call Scorer
Call analysis AI worker that scores recordings and identifies coaching opportunities.
Call Scorer
:::info Role: Call Analysis | Status: Running :::
Call Scorer analyzes Gong call recordings to score quality, identify coaching moments, track competitive mentions, and surface buying signals.
Capabilities
- Call Quality Scoring — Multi-dimensional scoring (discovery, objection handling, next steps, engagement)
- Coaching Identification — Flags moments where rep technique could improve
- Competitive Intelligence — Tracks mentions of competitors and their positioning
- Buying Signal Detection — Identifies intent signals, budget discussions, and timeline mentions
Active Workflows
| Workflow ID | Type | Status |
|---|---|---|
call-analysis-stripe-008 | Content Generation | Running |
Current Task
Analyzing a Gong recording for the Stripe account — evaluating talk-to-listen ratio, discovery depth, and competitive positioning.
Memory Profile
- 64 memory entries
- Key memories include scoring rubrics, rep baselines, competitive talk tracks
- Pinned facts: Scoring framework weights, coaching triggers, competitive landscape
Scoring Dimensions
| Dimension | Weight | What's Measured |
|---|---|---|
| Discovery Quality | 25% | Open-ended questions, pain identification, stakeholder mapping |
| Objection Handling | 20% | Response quality, reframing, evidence usage |
| Next Steps | 20% | Clarity, commitment, timeline specificity |
| Talk/Listen Ratio | 15% | Target: 40/60 rep-to-prospect |
| Engagement | 10% | Prospect participation, questions asked |
| Competitive Handling | 10% | Differentiation clarity, trap-setting |